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GUIDE TO PURCHASING > METHOD OF PAYMENT
- COD
For international delivery we only accept payment by credit card or bank transfer in advance. COD (payment on delivery) is not possible out of Italy.
- Advance Bank Transfer.
You will receive an automatic e-mail with instructions and bank coordinates to effect payment (in case of failure to receive it, send a request through the Contact page).
The purpose item of the bank transfer absolutely must show: Order ID number, date of order, and name and surname of the customer who placed the order.
When paying by bank transfer in advance, the goods ordered by the customer are held until the acquisition of the description of payment, that the client must submit no later than 5 working days from the date of sending the order confirmation email to S.I.F.F..
The shipment of ordered goods will be made only upon the actual crediting of the amount due, which should take place within 10 working days from the date of acceptance of the order. Whenever the deadlines are not met, the order will automatically be canceled. The timing for delivery will be different from a payment by credit card, inasmuch as the times for verification of payment receipt are different.
The availability of the goods is to be assessed only as of the time of accreditation of payment.
• Credit Card: Payment Safe and Secure with the "PagOnline”.
In the case of Credit Card payment, the last act of your purchase on-line will be the compilation of a further module (shown below), in which to place the data relative to your credit card. The information provided will be managed in a manner such as to ensure the absolute security of the transaction.
In this form of payment, once this procedure is completed, you will have created your order you and it will be confirmed via e-mail, with the assignment of a specific identification Number (Order ID) that you must use in any further communication.
The sum of money made available by you through your credit card will be transferred from S.I.F.F.. only when the order is finally carried out. If, after your order, some article is not available, we will deduct from the amount the cost of the unavailable merchandise. We will also subtract the entire amount of payment in the event that the goods ordered are not available.
After 10 days from your order, payment will automatically lapse and can not be transferred from S.I.F.F..; in cases where the merchandise is not currently available in stores and there are delays in sending the goods from our suppliers. It will then be necessary to make another payment on arrival of the goods or you could decide to wait and authorize us take the sum notwithstanding, and then effectuate a new order.
If there are no problems of availability of goods, your order automatically will be carried out within the next 48 hours for all of Italy, except the islands of the territory for which it will take 72 hours. Shipments to Sardinia, excluding the small islands, will be made within 24 hours. In the event that your order can not be accepted, S.I.F.F.. will immediately communicate this to you.
The payment of the actual amount will be charged to your credit card number in any case with the dispatching of the purchased goods and a bill of lading will be sent by which you can constantly monitor your shipment.
- To ensure maximum security in payments, the transactions on-line of your S.I.F.F.. purchases paid by credit card are made through a Secure Server that adopts the security system SSL (Secure Socket Layer) through the company BANK PASS.
BANK PASS PAYMENT SYSTEM
BankPass Web is based on a very simple mechanism: once the purchasing phase is completed on the S.I.F.F.. website, the user shifts to the PFE site to effect payment of the amount due, then returning to the S.I.F.F.. shop with a receipt issued by the said PFE. At this point, the S.I.F.F.. shop will initiate the process of shipping the goods.
The end customer can choose which payment method to use among those made available by the service:
1. Bankpass Web member using the tools in your Wallet
2. or SSL.
System Bankpass Web (virtual credit card)
The end-user member, or non-member of the service, is called upon to fill in the fields of a simple HTML page. You do not need the help of an agent apart from your browser, no plug-ins or ActiveX to "download" and install.
The fact that generally you need only fill out the form means that there is no restriction on the hardware platform or operating system: the user can use any computer with an available 128-bit SSL-enabled browser (virtually all those currently on the market).
The end user, who is "redirected" from the shop to the BankPass Web site, is greeted with a screen that allows him to choose the way in which payment is to be made. Customers belonging to BankPass Web, will choose the bank that issued their Wallet through a special menu; they can then effectuate the login operation by the Wallet. Having completed the payment transaction, PFE communicates the result to the merchant system, and the customer can return to the store and bringing with him the "receipt" attesting to the conclusion of the transaction. Where authorization has been granted, the result will be communicated both to the user that the store, after which the client, by clicking on a button, returns by his browser to a page of the store of origin (the URL of this page is indicated in the initial redirect message). If the result is negative, the user is shown a short message explaining the reason for the denial; at which point the user can choose whether to retry to effect the transaction or whether to return to the store.
SSL Method- credit card
Customers who wish to complete their payment directly providing credit card information must "click" on the logos of credit cards accepted: Visa or MasterCard (SSL mode). The end user who chooses the SSL method must fill out the fields in a form where the details of his credit card are collected.
To use the SSL method does not require registration by the purchaser. This method makes possible purchases by foreign customers who are not members of Bank Pass Web
BankPass Method (customer member)
The customer who chooses the BankPass Web method must be an adherent to the BankPass Web system The choice is made by simply choosing the bank that issued the wallet, filling in the available "login" and "password" boxes and by clicking on "enter". The client, once authenticated, will see the list of instruments (credit cards or ATM) available in your wallet compatible with those accepted by the site operator.
Choosing the instrument with which payment is intended starts the payment process.
On completion of the transaction, the system performs as in the SSL method: where permission has been granted, the outcome will be communicated both to you and the shop, after which the client, by clicking on a button, transfers the browser onto the merchant system page. If the result is negative, the user is shown a short message explaining the reason for the denial, at which point the user can choose whether to retry to effect the transaction or to return to the store.
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PRODUCTS